Star rating standards

STANDARDIZING THE HOTEL STANDARDS OF THE GENERAL DEPARTMENT OF TOURISM

How many investors are struggling with the star rating criteria and how are the criteria for decentralization? Viet Orient Hospitality is here for investors to study accordingly to invest in the hotel.

Tourism Bureau issued by Decision No. 022001 / QD-TCDL. Rating of hotels from 1-5 stars is assessed based on the requirements: Location-architecture, facilities-facilities , service and level of service, staff service, hygiene. The more the hotel is, the higher the demand.

A. General requirements

1. Location, architecture

Location: The hotel must be located at least 100 meters from the hospital or school, based on the boundary between the two establishments; not be located in or adjacent to national defense or security areas and to be protected under current regulations.

Architectural design

Transmission line between departments and services in the hotel: is arranged reasonable, convenient, one-way.

Table name; hotel class; hotel signage (if any): located in a prominent place (day and night).

The entrance and entrance of the hotel are conveniently located, with at least 2 doors, a door reserved for guests and a door reserved for officials and employees serving in the hotel.

Parking: The hotel must provide parking space for guests.

Room: Minimum area of bedroom, toilet (m2)

Sleeping rooms:

+ Room 2 rooms: 22 m2

+ Single chamber: 9 m2

+ Double room: 14 m2

+ Room 3, 4 beds: 18 m2

+ Bathrooms: 4 m2

The hotel serves guests for the purpose of resort (beach holiday, mountain holiday ...) should have space to add a third bed (in case guests request).

+ Hall: Reception area (where the entrance, the main entrance of the hotel) must be large enough to welcome guests, suitable for the size of the hotel.

+ Restrooms in public areas (reception area, dining room ...) have separate rooms for men and women.

2. Equipment, facilities to serve:

Power system :

+ Lighting requirements to meet the requirements of each area.

+ Emergency lights to prevent the occurrence of incidents.

+ 24/24 hours of full power supply for living and service.

Water system :

+ Water enough for living and fire prevention 24/24 hours.

+ Hot water supply: 24/24 hours.

+ Wastewater and waste water treatment systems, meeting the environmental sanitation standards.

Fire prevention and fighting equipment: There is a system of fire alarm and fire prevention and fighting means.

Public toilets: Equipped with hand dryers, or hand towels, paper towels.

3. Service and level of service

Services are subject to availability and are subject to availability.

4. Service staff

Professional: Managers and service personnel must be trained and arranged according to professional skills.

Health: Employees must have a health check (certified).

Costume: Managers and service personnel must wear uniforms in accordance with hotel regulations for each title and departmental service during their stay at the hotel.

5. Implement measures to ensure hygiene requirements in the following areas:

+ Sanitation, landscape around the hotel

+ Sanitary areas in the hotel.

+ Cleaning equipment, tools serving customers.

+ Food hygiene.

+ Personal hygiene (for service personnel)

B. REQUIREMENTS FOR GRADE

1. Requirements for location, architecture

Targets	*1 star ()**	2 star ()**	3 star ()*	4 star ()	5 star (*)
1. Location	- Easy traffic - Environment, landscape to ensure hygiene	- Easy traffic - Environment, landscape to ensure hygiene	- Easy traffic - Environment, landscape to ensure hygiene	- Easy traffic - Environment clean, beautiful	- Easy traffic - Environment clean, beautiful
2. Architectural design	- Standard architecture design, can use sample design	- Architectural design standard, good building materials	- Architecture, beautiful building, good building materials, interior and exterior design is reasonable	- Architecture, beautiful building, high quality building materials, exterior and interior design is reasonable, beautiful	- Particular architecture, beautiful design, high-grade building materials. The exterior is beautifully designed, elegant, panoramic designed unified
3. Hotel scale (number of rooms)	- At least 10 chambers	- At least 20 chambers	- At least 50 chambers	- At least 80 chambers	- At least 100 chambers
4. Green space	- Pots are planted in public places	- There are courtyards, green pots in public places	- Courtyard, garden (not required for hotels in the city center)	- Not required for hotels in the city center)	- Large yard and garden (Not required for hotels in the city center)
5. Car parking area	- Car parking is available outside the hotel	- Car parking is available outside the hotel	- Car parking is available outside the hotel	- Car parking in the hotel area, 30% of the total number of rooms (Not required for hotels built before January 1, 1995)	Car parking in the hotel area, 50% of the total number of rooms (Not required for hotels built before January 1, 1995)
6. Types of dining room	- Dining room - Bar in the dining room	- Dining room - Bar in the dining room	- Dining room - Bar	- Western and Asian restaurants - Banquet rooms - Dining room - Bar - Night Bar (with dance floor and orchestra)	- Western and Asian restaurants - Banquet rooms - The dining room - The bar - Night Bar (with dance floor and orchestra)
7. Administrative service area	- Office of the Director, Deputy Director - Department of professional knowledge - Room (for all rooms in the hotel) - Room for staff: + Changing room + Bathroom, toiletries - Warehouse - Kitchen area, food storage Kitchen: Porcelain tiles, minimum 2 m high, non-slip flooring floorWood ventilation system	- Office of the Director, Deputy Director - Department of professional knowledge - Room (for all rooms in the hotel) - Room for staff: + Changing room + Bathroom, toiletries - Warehouse - Kitchen area, food storage Kitchen: Porcelain tile porcelain tiles, at least 2 m high floor non-slip flooring materials.High ventilation system	- Office of the Director, Deputy Director - Living room - The specialized technical departments - Room floor - Room for staff: Separate changing rooms for men and women + Private bathroom for men and women - Laundry - Warehouse - Kitchen area, food storage Kitchen: + Wall must tile porcelain enamel, minimum 2 m high, non-slip flooring material + Hot and cold food production areas are separated. There is good ventilation system	- Office of the Director, Deputy Director - Living room - The specialized technical departments - Room floor - Room for staff: Separate changing rooms for men and women + Bathroom, toilet for men and women + Dining room for service staff - Laundry area - Warehouse - Kitchen area, food storage Kitchen: + Porcelain tiles porcelain tiles, at least 2 m high, non-slip flooring + Hot and cold food processing area, separate kitchen + Equipped with cold storage, the warehouse is open + Has soundproof door, insulation and odor way, buffer room between the kitchen and dining room. Good ventilation	- Office of the Director, Deputy Director - Living room - The specialized technical departments - Room floor - Room for staff: Separate changing rooms for men and women + Bathroom, toilet for men and women + Dining room for service staff - Laundry area - Warehouse - Kitchen area, food storage Kitchen: + Porcelain tiles porcelain tiles, at least 2 m high, non-slip flooring + Separate hot and cold food processing area + Equipped with cold storage, the warehouse is open + Has soundproof door, insulation and odor way, buffer room between the kitchen and dining room. Good ventilation

2. Requirements on equipment, facilities

Targets	*1 star ()**	2 star ()**	3 star ()*	4 star ()	5 star (*)
1. Requirements for the quality of equipment in the area (reception, chamber, dining room, kitchen and other services)	- Quality assured Harmonization (Refer to Annex 3) For sleeping rooms: - Interior decoration in harmony, enough light	- Good quality. Harmonization (Refer to Annex 3) For sleeping rooms: - Interior decoration in harmony, enough light. Synchronous equipment, good quality	- Synchronous, good quality. Harmonization (Refer Annex 3) For sleeping rooms: - Interior decoration in harmony, enough light. Copper equipment	- Synchronized, high quality. Harmonious, convenient (Refer to Appendix 3) For sleeping rooms: - Interior decoration is beautiful, harmonious, light enough. High quality equipment.	- Synchronized, modern, high quality, decorative arts, attractive (ethnic incentives). (Refer to Appendix 3) For sleeping rooms: - Interior decoration is beautiful, harmonious, light enough. Modern, high-quality synchronous equipment
2. Carpet Requirements			- There is a whole carpet in the bedroom	- There is a whole carpet in the bedroom...	- High quality carpet covering all bedrooms, corridors, stairs
3. Air conditioning equipment in common areas	- Ensure ventilation in areas	- Ensure ventilation in areas	- Air conditioning in public areas	- Air conditioning in public areas	- Air conditioning in public areas
4. Water filtration system				- Have a water filter system, can drink directly.	- Have a water filter system, can drink directly
5. Elevator	- From 4 floors upward there is a separate elevator for guests, servants and goods	- From 4 floors upward there is a separate elevator for guests, servants and goods	- From 3 floors upward there is a separate elevator for guests, servants and goods	- From 3 floors upward there is a separate elevator for guests, servants and goods - Elevator available for disabled guests	- From 3 floors upward there is a separate elevator for guests, servants and goods - Elevator available for disabled guests
6. Sleeping equipment	See Appendix 1	- like a star More: Linens: + Mattress cover + Cover plates Electrical: + Door bell + TV for 90% total number of rooms, there are satellite antennas + Air conditioning for 90% of total rooms + Fridge for 90% of total room Other: + Brush brushes, clothes brush	- As 2 stars More: Wooden : + Living room table, 2 chairs + Dressing table, chair Electrical: + Televisions for 100% of the total number of chambers + Air conditioning for 100% of total rooms + Mini bar for 100% of all rooms + Fire alarm equipment Other: + Wall paintings + Fruitware, beer opener, wine + Shoe polish	- Like 3 stars More: Electrical: Bedside panel (control of electrical items) + Color TVs with VIDEO circuits for 100% of the total number of chambers, with video center of the hotel. Radio + cassette or central music system of the hotel + FAX machine for special chambers	+ Electromagnetic locks using the card
7. Bathroom facilities	- See Appendix 2	- Like a star	- As 2 starsAdd: + Bathtub located (or bathroom glass) for 50% of the total number of chambers + Phone Hair dryer + Bath screens + Hats + Shampoo + Shaver + Cotton ear + Nylon bag for removing toilet paper	- As 3 starsAdd: + Bath tub located (or bathroom glass) for 100% of the total number of chambers + Bathrobe after bath	- As 4 starsAdd: + Bath tub (for 100% of rooms) and glass bathroom (for 30% of the total number of rooms + Oil for skin + Health check + Sanitary Wipes for Women (biodegradable) + Side bathing tape

3. Ask for services in the hotel and service level

Targets	*1 star ()**	2 star ()**	3 star ()*	4 star ()	5 star (*)
1. Serving the chamber	- Change bed, bed pillow once / 2 days - Change towels, towels once a day - Daily cleaning, sealing of sanitary ware and cups - 24 hour room service	- As 2 stars More: - Put envelopes, letterheads, city maps	- Synchronous, good quality. Harmonization (Refer to Annex 3) For sleeping rooms: - Interior decoration in harmony, enough light. Synchronous equipment	- Like 3 stars More: - Change towels, towels 2 times / day - order fresh flowers (daily) - Fresh fruit set (daily) - Book, magazine (daily)	- Like 4 stars More: - Cleaning twice a day
2. Catering	- The number of hours served for food, drink, refreshment from 6 to 22 hours - All kinds of food and drink service: serving European and Asian dishes, banquet with limited number of dishes and easy to prepare dishes; Serving a number of popular beverages	- The number of hours served for food, drink, refreshment from 6 to 22 hours - Serving meals at the guest's request - Eating and drinking services: serving European and Asian dishes, banquets with a greater number of dishes and processed foods require higher technology than one-star hotels; Serving some beverages	- The number of hours served for food, drink, refreshment from 6 to 24 hours - Room service is available upon request - Eating and drinking services: serving European and Asian dishes, banquets in abundance, processing high-tech dishes, ensuring good quality; Serving all kinds of beverages (made by the hotel itself)	- The number of hours served for food, drink, refreshment from 6 to 24 hours - Room service is available upon request - The dining room serves from 6 to 24 hours - Catering services: serving European and Asian dishes, banquets; Serving all kinds of beverages (made by the hotel itself). Dishes, high-quality beverages, menu changes frequently - Buffet breakfast	- Hours of food, drink, refreshment 24/24 - Room service is available upon request - The dining room serves from 6 to 24 hours - Catering services: serving European and Asian dishes, banquets, Vietnamese and international specialties; Serving all kinds of beverages (made by the hotel itself). Dishes, high-quality beverages, menu changes frequently - Buffet breakfast
3. Additional services	-Welcome Reception 24/24 hours - Receiving money and valuables (at reception) - Foreign currency exchange - Post office mail service - Wake up guests - Transfer of luggage from the car to the bedroom - Laundry - Medical and emergency services: There is a medicine cabinet with common emergency medicines - Public telephone - In-room telephone: Inter-provincial and international calls via telegraph	- Like a star More: - Receive cash and valuables (secure room) - Souvenir, cosmetics - Get air tickets, trains	- As 2 stars More: - Rental of cultural products, sports equipment - Meeting - Dancing hall - Taxi service (with hotel car) - Services: Selling stamps, mailing, faxing, photo printing, typing, photocopying - Information services - In-room telephone: Inter-provincial, city-based call - swimming pool - Wheelchair for the disabled	- Like 3 stars More: - Souvenir shops, department stores, cosmetics (instead of cosmetics counters) - Hairdressing room for men and women - Get tickets to music, drama - Laundry in the day - shoes, shoe repair - Take photos, video - Conference room with interpretation - Orchestra - Translation services - Club entertainment - Gym - Steam room, massage - Small clinic - Pool - Tennis (sea)	- Like 4 stars More: - Movie or concert hall - Conference room with conference facilities and translation equipment - Car rental (guest self drive) - Information: Post office and information desk - Thank you - Cosmetic services - Tennis course - Services for the disabled (facilities, rooms for the disabled, waiters) - Baby sitting

4. Requirements for service personnel

Targets	*1 star ()**	2 star ()**	3 star ()*	4 star ()	5 star (*)
1. Professionalism, formality	For hotel managers (directors) - Educational level: University - Qualification: + Passed a 3-month course in Hotel Management + Has worked at the hotel for at least 1 year - Foreign language: know a common foreign language (in B), able to communicate - Appearance: no deformities, able to communicate	For hotel managers (directors) - Educational level: University - Qualification: + Passed a course in hotel business management or tourism economy management for at least 3 months (if not a specialized university) + Has worked at the hotel for at least 1 year - Foreign language: know a common foreign language (in B), able to communicate - Appearance: no deformities, able to communicate	For hotel managers (directors) - Educational level: University - Qualification: + Passed a course in hospitality business or tourism economy management for at least 6 months (if not a specialized university) + Has been involved in management (part) in the hotel for at least 2 years - Foreign language: know a common foreign language (in C), communicate fluently - Appearance: no deformities, communication style courtesy, luxury	For hotel managers (directors) - Educational level: University - Qualification: + Passed a course in hospitality business or tourism management for at least 1 year (if not a specialized university) + Been involved in management (part) in the hotel for at least 3 years - Foreign language: Know a common foreign language at a proficient level - Appearance: no deformities, communication style courtesy, luxury	For hotel managers (directors) - Educational level: University - Qualification: + Passed a course in hospitality business or tourism management for at least 1 year (if not a specialized university) + Been involved in management (part) in the hotel for at least 3 years - Foreign language: Know a common foreign language at a proficient level - Appearance: no deformities, communication style courtesy, luxury
	For staff: - The rate of professional training (except for simple labor): 90% - Foreign language: Direct staff to know a foreign language commonly used in the transaction - Appearance, no deformities, ability to communicate (especially for staff to directly serve)	For service personnel: - The rate of professional training (except simple ones): 95% - Foreign language: Direct staff to know a foreign language commonly used in the transaction - Appearance, no deformities, ability to communicate (especially for staff to directly serve)	For service personnel: - The rate of professional training (except for simple labor): 100% - Foreign language: Direct staff to know a foreign language at a proficient level - Appearance, no deformities, ability to communicate (especially for staff to directly serve)	For service personnel: - The rate of professional training (except for simple labor): 100% Language: Direct staff speak a common foreign language at a proficient level Maitre d 'Hotel (metro): know a foreign language and a foreign language within the scope of communication. - Appearance, no deformities, ability to communicate (especially for staff to directly serve)	For service personnel: - The rate of professional training (except for simple labor): 100% - Foreign language: Direct staff to know a foreign language at a proficient level Maitre d 'Hotel (metro): Know 2 foreign languages at fluent level - Appearance, no deformities, ability to communicate (especially for staff to directly serve) - Appearance, no deformities, ability to communicate (especially for staff to directly serve)
2. Quality and service attitude	- Quality service and good service attitude	- Quality service and good service attitude	- Quality service and good service attitude	- The quality of service and service attitude is very good, caring, attentive always ready to meet all legitimate requirements of guests.	- The quality of service is perfect, attentive service, thoughtful, always ready to meet all legitimate requirements of guests.

Hotel set up and management handbook